Creative Business Growth

Coaching · Facilitation · Learning · Curation

Good leadership makes space for difference

Good leadership doesn't assume that the leader has the whole picture. It recognises the value of different perspectives across roles, levels of seniority and experience, and sometimes from beyond the organisation itself.

Good facilitation creates the conditions for those perspectives to be heard and explored, helping leaders see the fuller picture and make informed decisions about what comes next.

How do you preserve specialist craft skills for the future?

Every project is different. The approach begins by understanding what matters, who needs to be part of the conversation and what we are trying to make possible.

Cox London

Cox London recognised a challenge extending beyond their own organisation: traditional routes into specialist craft skills were changing, while the need to preserve and pass those skills on remained.

Caroline_Jackman panel discussion with artists Ikuko Iwamoto, Bridget Bailey and Emily Jo Gibbs at Craftworks, supported by Cox London

They saw an opportunity to become part of the solution and invited me to help turn that ambition into something they could build upon. It started with a conversation at Craftworks over coffee.

For a new apprenticeship scheme to work, it has to work at every level. So the beginning was listening: to directors and senior leaders; to the people who would teach and support future apprentices; to entry-level employees and trainees; and to young people themselves.

Bringing those perspectives together helped us shape a learning framework grounded in both the needs of the organisation and the experience of the people who would become part of it creating a foundation from which Cox London could develop its approach to learning, implementation and recruitment.

Listen · Understand · Connect · Co-design · Enable

My facilitation is informed by Nancy Kline's Thinking Environment. I draw on this approach to help reduce hierarchy, build trust and create greater equity in the conversation, whether I'm working with a board, team, peer group or focus group, online or in person. See for yourself, and:

Start a conversation

Thinking in practice

Caroline with award winners at the Collect Open Art Fair

Good leadership makes space for difference

Round-table discussion during craft sustainability research

Creating meaningful impact with learning design

Participants on a craft enterprise training programme

What does an artist need to make their next ambitious step possible?

Visitors at an international craft trade fair

Curation is curiosity